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FAQs Library
Q
Can 220V servo DA200 drive support 380V input?
2022-08-22
A

Not support, it will damage the hardware of servo drive.

Q
What's the difference between photoelectric encoder and magnetic encoder?
2022-08-22
A

Photoelectric encoder: high accuracy but cannot used in the environment with high temperature, vibration or oil contamination; magnetic encoder: accuracy is relatively low but can adapt to the rugged environment with high temperature, vibration or oil contamination.

Q
The drive didn't get enable command after servo enable by digital input or internal servo enable?
2022-08-22
A

The reason as follows:

Check R0.30, if R0.30=1, it's probably caused by low bus voltage, please check the input power;

if R0.30=3, probably inverter part of the drive damaged;

if R0.30=4, it means the drive has been forced to stop by digital input.

Q
It shows 'error when it tries to create 'C:\ProgramData\Microsoft\Windoes\StartMenu\Programs\VT Designer' ?
2022-08-22
A

When install VT Designer, we should do:

1, try to close the anti-virus software, and restart the PC; 

2, try to install VT Designer via administritor permission.

Q
Ethernet(485) communication error(VK/VT HMI), but online simulation is ok, why?
2022-08-22
A

Check the download interface to see whether some parameters are saved. Probably it keeps the previous communication settings so it cannot communicate.

Q
It requires to enter password when download new program(VK/VT), and default password '000000000' is not correct?
2022-08-22
A

Check the developer password in the new program which might be modified.

Q
Some foreign language can be showed in off line simulation mode, but cannot show in the screen after download(VS HMI)?
2022-08-22
A

Please try‘Arial' font first. If it doesn't work, try to copy the language to 'word' document to know the exact font, for example, it should be 'Shruti' font for Indian language.
Note: The 'systemFont' file in the installation directory of VS HMITool should have this font format.

Q
DBD0 and DBW0 cannot be written when VS HMI communicates with S7-1200 via Ethernet, why?
2022-08-22
A

Format error, the correct format should be DBW16:2(number: address).

Q
What's the difference between first generation and second generation of VK HMI?
2022-08-22
A

The dimension is same. And for second generation of VK HMI, the dowload speed improves and refresh speed increases.

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