Our Service Mission: We build a comprehensive, global service system that spans the entire equipment lifecycle, providing clients with stable, efficient, and sustainable operational support. This ensures enhanced equipment reliability,extended service life, and improved energy efficiency.
Secured
INVT provides a 24-month warranty for low- voltage products and an 18-month warranty for medium-voltage products, starting from the date of factory delivery.
Fast Delivery
Spare parts from both the factory and overseas warehouses ensure timely delivery for repair and replacement needs.
Convenient
With over 50 global service centers, INVT provides professional repair and maintenance services worldwide.
Professional
Along with warranty support, our engineers offer lifetime technical assistance and online service management.
Considerate
We respond quickly-our engineers can visit customers within 72 hours to ensure product reliability and user satisfaction.
Trustworthy
We issue professional analysis reports to help customers identify hidden risks and ensure operational safety.
Submit Service Request
Review & Validate
Provide Service
[Onsite / Spare Parts]
Confirm Resolution
Submit Service Request
If you need product repair or parts replacement, please provide:
Product model, serial number, dealer name (if applicable), and a brief description of the issue.
How to contact us:
Review & Validate
After receiving your service request, INVT service engineers will follow up within two working days to assess and confirm the issue via phone or online communication.
Provide Service [Onsite / Spare Parts]
Once the issue is validated, INVT will either:
Confirm Resolution
After service completion, INVT engineers will contact you to confirm the issue is resolved and gather feedback on your service experience.
INVT offers comprehensive value-added services to maximize product lifecycle performance and
minimize downtime. All services below are paid and available by request.
INVT arranges senior service engineers to perform comprehensive inspections of all lNVT products using professional equipment, and provides a "Product Inspection Report," This allows end users to clearly understand the working status of their products and plan maintenance accordingly.
Applicable for bulk orders by end users.
To ensure long-term,stable, and reliable operation INVT deploys senior service engineers to conduct on-site inspections at end users' facilities.Services include functional testing, dust and oil removal, reinforcement, water/oil-proof and anti-corrosion painting,software and parameter upgrades, and other maintenance updates.
Applicable for bulk orders by end users.
Based on application and on-site evaluation, INVT offers extended warranty services to reduce post warranty maintenance costs and ensure continued product reliability.
Available to all INVT users as needed.
Factory Training
INVT organizes an annual training course for all partners in June or July. The training includes new product presentations and hands-on sessions at the lab or service center. The course can be tailored to meet specific requirements from our partners.The schedule and detailed agenda will be shared with partners in advance, and lNVT will provide partial financial support according to INVT promotion fund policy.
On-site Training
INVT provides on-site training for engineers from local partners and end users, focusing on typical applications or critical projects. The training generally covers commissioning guidelines, parameter settings, daily maintenance, etc.
Customized Training
INVT can also provide customized training fo special promotions or technical exchange purposes. lNVT senior engineers can visit end users or participate in promotional seminars to present product advantages, compare solutions or provide technical analysis tailored to partners specific requirements.
Contact Us
Please complete the following information and we will contact you as soon as possible.
Repair Progress Tracking | Identity Verification
To protect your repair information, please verify using the mobile number reserved on the service order.
Contact INVT
Get in touch with INVT. Our team will get back to you shortly.
